The Six Sigma is a compound of methods, techniques and tools that help to eliminate almost any deviation in processes, so that companies produce more efficiently and homogeneously. The main purpose is making the customer happy to increase profits.

Its philosophy states that anything that is less than ideal provides an opportunity for improvement – defects are costly and having the proper understanding of a company’s processes and how to improve them is the most efficient way to achieving greater results.

The philosophy of Six Sigma is based on four pillars:

• Know what’s important to the customers (CTQ), you need to work out parameters that enhance customers satisfaction.
• Reduce defects (DPMO) and meet customer’s specifications. 
  • The DPMO means defects per million opportunities.
• Center around target (mean), go for the center specifications, don’t look for the range
• Reduce variation – also known as standard deviation.

There are two potential methodologies used in the innovative processes that extend the mental process to think outside the box: DMAIC and DFSS. They are explained in the next posts of the blog.

In order to realize the provision of an organization structure and road-map by which an organization can achieve its previously established benchmarks, Six Sigma is used – mainly on a project-by-project team basis, with the usage of a workforce that is experienced in performance-enhancement methodology. Projects are chosen on two conditions: their relevance for increasing customer satisfaction and their effect on business-performance enhancement.