The establishment of the Six Sigma approach tends to serve the following three main purposes:

Increase profits

In the world of business, profits are one of the most important factors that determine the success of a company. Six Sigma is a set of methodologies that aims at delivering best performance possible with a goal to increase profits by increasing customer satisfaction and minimizing customer complaints.

Increase customer satisfaction

With the shift to a customer-focused philosophy that companies have been forced to embrace, any decision is taken to ensure and increase the satisfaction that a customer receives from using its products or services.

Therefore, Six Sigma is used to reduce customer complaints and product malfunctions, thus upsurging the level of satisfaction amongst customers.

Increase organizational performance

In order to increase customer satisfaction, the company must seek efficient and effective delivery of promised quality. Six Sigma assists in doing so by minimizing variability and decreasing defects in the processes within the company.

Five Key Six Sigma Principles

The success of Six Sigma’s achievement of the previously mentioned purposes is based on five key principles:

• Using total measurement and statistical analysis to understand how work and to identify what causes the problems.
• Being proactive in eliminating variation and continually improving the process.
• Involving more people in Six Sigma.
• Being precisable and flexible.
  • A universal performance metric, or measure, that can be applied to any product, process or service
  • A world-class performance benchmark
  • The marketing name for the Six Sigma