Author:  J. DeLayne Stroud In the 1990s, the teller counter was the primary customer-facing area in the financial service industry, and so improvement efforts were leveraged in this arena. With increased improvements in technology and online banking utilization, however, process improvement efforts have shifted to internal areas. Yet companies must realize that even though customers are […]

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Aveta Business Institute. (2016). Six Sigma Training and Certification Information Categories. Retrieved from Six Sigma Online: http://www.sixsigmaonline.org/six-sigma-training-certification-information DeMerceau, J. (2016). Advantages & Disadvantages of Six Sigma. Retrieved from Small Business: http://smallbusiness.chron.com/advantages-amp-disadvantages-six-sigma-43963.html Elberfeld, A., & Pexton, C. (n.d.). Achieving and Sustaining Improvement in Cardiac Medication . Retrieved November 18, 2016, from iSixSigma: https://www.isixsigma.com/new-to-six-sigma/dmaic/achieving-and-sustaining-improvement-cardiac-medication/ Graphic Products. (2016). […]

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